Shipping Information

Thank you for choosing African Drummers UAE. We are committed to delivering your authentic African drums and percussion instruments safely and efficiently. Please review our shipping information below.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation once your order has been shipped, along with tracking information where available.

Shipping Destinations

We ship to customers worldwide. Delivery availability may vary depending on your location and local shipping regulations.

Estimated Delivery Times

Estimated delivery times are as follows:

• Local Deliveries: 2–5 business days
• International Deliveries: 5–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, package size, weight, and selected shipping method.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email (where available), allowing you to monitor the progress of your shipment.

Packaging

Every drum is carefully inspected and securely packaged to help ensure it arrives in excellent condition. We take extra care when preparing handcrafted instruments for transit.

Delayed or Lost Shipments

While we work with reliable shipping partners, occasional delays may occur. If your order has not arrived within the expected delivery timeframe, please contact us, and we will assist in locating your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package arrives visibly damaged, please document the condition with photographs and contact us as soon as possible. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.

Email:
info@africandrummersuae.com

Phone:
+971 56 744 7956

We appreciate your business and look forward to delivering the rich sound and craftsmanship of authentic African drums to your doorstep.