We stand behind the quality and craftsmanship of every drum we sell. Our warranty is designed to give you confidence in your purchase.
Our Warranty Covers
- Manufacturing defects in materials and workmanship.
- Structural issues that occur under normal use.
- Defects identified within the warranty period.
Warranty Does Not Cover
- Damage caused by misuse, abuse, accidents, or improper handling.
- Normal wear and tear, including scratches, dents, fading, or natural changes in wood or animal skin.
- Damage resulting from exposure to excessive heat, moisture, humidity, or direct sunlight.
- Damage caused by unauthorized repairs or modifications.
- Natural variations in wood grain, color, and drum skin, as these are unique characteristics of handcrafted African drums.
Warranty Period
- All drums are covered by a 12-month limited warranty from the date of purchase unless otherwise stated.
Warranty Claims
- Proof of purchase is required for all warranty claims.
- Customers should contact our support team with their order number, a description of the issue, and clear photos or videos of the defect.
- Once approved, we will repair, replace, or provide another appropriate solution at our discretion.
Customer Care Tips
To extend the life of your drum:
- Store it in a cool, dry place.
- Avoid prolonged exposure to direct sunlight or extreme temperatures.
- Keep the drum clean and handle it with care.
- Maintain proper drumhead tension according to the manufacturer’s recommendations.
We are committed to delivering authentic, high-quality African drums and ensuring every customer has a great experience with our products.
